Terms and Conditions

 

Payment Terms

•Full payment is required at the time of booking to secure your tour.

•Payment options include cash, bank transfer, PayPal, or debit/credit card.

•Private Tours: You must make full payment at least 7 days before the tour unless otherwise arranged.

•Group Tours: Payment is required in full upon booking.

 

Cancellation Policy

•Private Tours:

•Cancel up to 14 days before the tour for a full refund.

•Cancel within 14 days, and the full payment is non-refundable.

•Group Tours:

•Cancel up to 7 days before the tour for a full refund.

•Cancel within 7 days, and a 50% refund is available.

•Cancel within 48 hours of the tour, and no refund is provided.

•Cruise Ship Cancellations: Orkney Travel is not liable if your cruise ship cannot dock. It is recommended to have travel insurance for this reason.

 

Tour Changes & Itinerary

•We aim to visit all sites listed on your tour itinerary. However, due to site availability or closures, we may need to substitute alternative locations.

•Private Tours: Please contact us early if you need to make any changes to your tour. Changes are subject to our standard cancellation policy if we cannot accommodate your request.

•Group Tours: Changes to group tours are not permitted.

 

Liability

 

•Many tour sites have uneven surfaces. Participation is at your own risk, and Orkney Travel is not liable for injuries or accidents.

 

Behaviour Policy

•Inappropriate or threatening behaviour will not be tolerated. Experience Orkney reserves the right to terminate the tour immediately, with no refund provided, in cases of:

•Threatening or inappropriate behaviour toward staff or others.

•Causing a nuisance in our vehicles or at any site.

•Malicious damage or theft at historical sites (these cases will also be reported to authorities).

 

GDPR Compliance

•We securely store your personal information and destroy any printouts after your tour is completed.

 

For questions or additional information, please contact the Orkney Travel team.