Payment Terms

• Full payment is required at the time of booking to secure your tour.
• Payment options include cash, bank transfer, PayPal, or debit/credit card.
• Private Tours: Full payment must be made at least 7 days before the tour unless otherwise arranged.
• Group Tours: Payment is required in full upon booking.

Cancellation Policy

Private Tours:

• Cancel up to 14 days before the tour for a full refund.
• Cancel within 14 days, and the full payment is non-refundable.

Group Tours:

• Cancel up to 7 days before the tour for a full refund.
• Cancel within 7 days, and a 50% refund is available.
• Cancel within 48 hours, and no refund is provided.

Cruise Ship Cancellations:

• Experience Orkney is not liable if your cruise ship cannot dock. We recommend having travel insurance for this reason.

Tour Changes & Itinerary

• We aim to visit all sites listed on your tour itinerary. However, due to site availability or closures, we may need to substitute alternative locations.
• Private Tours: Please contact us early if you need to make any changes to your tour. Changes are subject to our standard cancellation policy if we cannot accommodate your request.
• Group Tours: Changes to group tours are not permitted.

Liability

• Many tour sites have uneven surfaces. Participation is at your own risk, and Experience Orkney is not liable for injuries or accidents.

Behaviour Policy

• Inappropriate or threatening behaviour will not be tolerated. Experience Orkney reserves the right to terminate the tour immediately, with no refund provided, in cases of:
  • Threatening or inappropriate behaviour toward staff or others.
  • Causing a nuisance in our vehicles or at any site.
  • Malicious damage or theft at historical sites (these cases will also be reported to authorities).

GDPR Compliance

• We securely store your personal information and destroy any printouts after your tour is completed.

For questions or additional information, please contact the Experience Orkney team.